Why is maintenance of infrastructure critical for Genesee and Wyoming?

Maintenance of infrastructure is crucial for Genesee and Wyoming primarily because it directly impacts the safety and reliability of operations. A well-maintained infrastructure ensures that the railroad tracks, bridges, and related facilities are in good condition, reducing the risk of accidents and service disruptions. When infrastructure is regularly inspected and repaired, it not only mitigates potential hazards, but also supports efficient operations, allowing trains to run on schedule and minimizing the chances of delays. This focus on safety and reliability is essential for building trust with customers and maintaining a positive reputation in the industry.

While improving customer service, enhancing employee satisfaction, and increasing cargo capacity are important objectives for the railroad, they are secondary benefits that stem from having a solid and well-maintained infrastructure. Reliable operations create an environment where customer expectations can be met, employees can perform their jobs safely, and overall operational efficiency can support higher cargo capacity. However, without the foundational aspect of infrastructure maintenance, these benefits cannot be achieved effectively.